Don’t forget the zero use devices

When performing your rate plan optimization don’t forget about your Zero Use Devices. A Zero Use Device is any service with zero usage. Pretty self explanatory, but if you don’t monitor your bills these expenses can add up quickly.

You should include zero use identification as part of your monthly invoice auditing. What do you do with a zero use device when you find it?

• Cancel it. If you have little fluctuation in users (adds or cancellations), just cancel the service.
• Suspend it. If you tend to activate new services regularly. I suggest suspending the service and reassign numbers. This will help save on termination fees.
• Ignore it. If you don’t mind losing money, you could just leave it alone.

I’ve seen companies with as many as 250 zero use services. How many do you have?